NORLELA CONSTRUCTION SDN. BHD. (NCSB) launched a company-wide business process and Quality Management System (QMS) re-engineering effort since May 2002 in preparation for the certification audit. The task of re-engineering the Company's business processes and QMS has been a company-wide effort that required the unwavering commitment of dedicated individuals to improving workflow within NCSB.
NCSB was awarded the prestigious MS ISO 9001 : 2000 Quality Management System (QMS) - for Provision of Design Management and Construction Services in Building and Civil Engineering Works Certification by SIRIM QAS International Sdn. Bhd. on 23 May 2003. This certification is only the first step in a continuing effort to improve quality by focusing on optimizing workflow - both internally and for the Company's customers. This achievement has further helped the Company operate with increased effectiveness, consistency and customer satisfaction through continual improvement of its QMS.
The Company's relentless commitment to quality, and the stringent adherence to quality standards and QMS earns the respect and confidence of its customers and business partners. The Company's continuous strive for improvement shall further enhance it's efficiency and competitiveness, and enable to provide better services to its valued customers.